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Customer Service

Earn customers for life

Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction, even on the go.

WATCH OVERVIEW

Earn customers

Effortless customer service begins here

Engage with customers on any channel or device

Deliver effortless experiences on your customers’ terms, through any channel and on any device.

Deliver fast, personalized service

Make it easy for agents to meet rising customer expectations. Intelligent processes guide agents to the right action every time.

Learn from every interaction

Continuously improve while reducing the cost to serve using data and intelligence to transform how you provide service.

Innovate with a modern and adaptable platform

Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.