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Retail

Engage every shopper, everywhere

Unify digital, in-store, and back office operations to personalize customer engagement and increase employee productivity. Dynamics 365 for Retail empowers retailers to create exceptional, insightful shopping experiences.


Drive unified commerce

Increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience.


Create a modern store experience

Manage stores efficiently, increase sales, and instantly adapt to the changing needs of your customers.


Effectively manage merchandising

Improve ROI and product demand by centrally managing merchandising—including product information, categories, assortment, and pricing.


Optimize operations through insights

Reduce fulfillment costs, improve inventory utilization, and efficiently manage your business by using customer and operational insights.


Innovate with a modern and adaptable platform

Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services that you already use.


Create seamless shopping experiences

Increase revenue, customer

Drive unified commerce
Create a modern store experience
Effectively manage merchandising
Optimize operations through insights
Innovate with a modern and adaptable platform
Create seamless shopping experiences
Deliver exceptional customer service
Streamline sourcing and replenishment
Maximize business impact
Adapt quickly
Increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience across stores, web, mobile, and call centers. Meet customer expectations by using tools to access real-time product, customer, inventory, and order visibility Acquire inventory from the right vendor at the right price, and allocate and replenish stores based on season, market demand, and competitive pressures. Reduce fulfillment costs, improve inventory utilization, and efficiently manage your business using customer and operational insights. Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make is easy to build and deploy web and mobile apps.
Enable omni-channel buying
Tailor product selection and recommendations
Manage product demand
Speed up end-of-day activities
Extensible platform
Give customers the convenience and flexibility to buy in-store, pick up in other locations, or get home delivery through optimized ordering and fulfillment tools Offer more product selection and recommendations through advanced analytics that provide the best of both online and in-store shopping. Offer the right products in the right channels at the right prices by centrally tracking product information, categories, assortment, and pricing. Complete key store closing activities faster using automated and streamlined workflows.
Increase inventory visibility
Manage stock counts to enable the right level of inventory at the right locations.
Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.
Invest with confidence
Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure and trust our state-of-the-art datacenters to safeguard your data.
Increase brand loyalty
Optimize store operations
Amplify sales and promotions
Meet changing business needs
Drive innovation
Enable customers to earn and redeem points, and use gift cards and promotional coupons across channels Gain insights through automation and business intelligence dashboards that manage reports, scheduling, time tracking, and sales Target product and promotion by category, channel, season, loyalty, and tier to impact revenue. Drive actions to support multi-company, multi-brand, and multi-channel global operations. Transform your customer interactions with deep insights provided by artificial intelligence that guide your teams to the right business outcomes.